I have over ten years working experience in End User Services area. In past few years, I worked as Assistant Manager (End User Service Delivery) which was a regional role to work with local deskside teams in Asia countries. In this role, I was not only to provide first tier technical support to end user in Hong Kong, but also to manage, guide and assist local deskside teams in Asia on daily operation on end user services area.

One of my strengths is communication. In the past, I performed well communication with business user, to understand their concern, to troubleshoot their problem and to manage their expectation. In addition, I did communicate with different IT teams such as service desk, application team and infrastructure team, so we all can work as one to provide excellent end user services to users.