About Me
I have over ten years working experience in End User Services area. In past few years, I worked as Assistant Manager (End User Service Delivery) which was a regional role to work with local deskside teams in Asia countries. In this role, I was not only to provide first tier technical support to end user in Hong Kong, but also to manage, guide and assist local deskside teams in Asia on daily operation on end user services area.
One of my strengths is communication. In the past, I performed well communication with business user, to understand their concern, to troubleshoot their problem and to manage their expectation. In addition, I did communicate with different IT teams such as service desk, application team and infrastructure team, so we all can work as one to provide excellent end user services to users.
Technical Expertise
As an End User Support Specialist, I bring a wealth of technical expertise to provide comprehensive assistance to users in resolving their technology-related issues. With a strong background in IT support and troubleshooting, I am skilled in diagnosing and resolving hardware and software problems, configuring and maintaining operating systems, and ensuring the smooth functioning of computer devices.
Project Management
I have managed various projects including Windows Client Upgrade, Managed Print Solution, PC Refreshment, and Mac Device Deployment. I planned and executed these initiatives, ensuring smooth transitions and delivering successful outcomes. I collaborated with stakeholders, managed timelines and budgets, and provided training and support to end users. Through effective project management, I ensured optimal technology adoption and enhanced user experiences.
15+ Years Experiences
I have been working as a Customer Service Representative since 2006. Following that, I transitioned into a Helpdesk and Technician role, providing first-line and infrastructure support to users. In recent years, my focus has been on End User Support and IT Service Management.
Industry Knowledge
Industry knowledge is essential for an End User Support Specialist to effectively assist users. It involves understanding the specific industry or field in which the users operate. This knowledge enables the specialist to provide tailored solutions and recommendations based on industry standards, practices, and regulations. By staying updated with industry trends and technologies, the specialist can anticipate user needs and provide accurate and relevant support. This expertise ensures a better user experience and builds trust and confidence in the support provided.
Phone Number
I can be reach by email list on this page, or you may use "Contact Me" page to leave me a message.
Email Address
This is my email address:
[email protected]