Hello!I'm Snaky.Welcome to my blog.
Technical Expertise
As an End User Support Specialist, I bring a wealth of technical expertise to provide comprehensive assistance to users in resolving their technology-related issues. With a strong background in IT support and troubleshooting, I am skilled in diagnosing and resolving hardware and software problems, configuring and maintaining operating systems, and ensuring the smooth functioning of computer devices.
Project Management
I have managed various projects including Windows Client Upgrade, Managed Print Solution, PC Refreshment, and Mac Device Deployment. I planned and executed these initiatives, ensuring smooth transitions and delivering successful outcomes. I collaborated with stakeholders, managed timelines and budgets, and provided training and support to end users. Through effective project management, I ensured optimal technology adoption and enhanced user experiences.
15+ Years Experiences
I have been working as a Customer Service Representative since 2006. Following that, I transitioned into a Helpdesk and Technician role, providing first-line and infrastructure support to users. In recent years, my focus has been on End User Support and IT Service Management.
Industry Knowledge
Industry knowledge is essential for an End User Support Specialist to effectively assist users. It involves understanding the specific industry or field in which the users operate. This knowledge enables the specialist to provide tailored solutions and recommendations based on industry standards, practices, and regulations. By staying updated with industry trends and technologies, the specialist can anticipate user needs and provide accurate and relevant support. This expertise ensures a better user experience and builds trust and confidence in the support provided.
Latest update of my blog
This is to share my experience on technology, as well as my life.